Shipping Policy

Thank you for shopping with Xiaomi Planet. We aim to ensure timely and safe delivery of all orders.

Delivery Timeline

Same-day delivery in Eldoret town for orders placed before 3PM.
1–2 working days for deliveries across Kenya via trusted courier services (e.g., G4S, Fargo).
2–5 working days for remote locations.

Shipping charges are calculated at checkout based on your delivery location. We occasionally offer free shipping promotions.

Orders are processed Monday–Saturday between 9AM and 5PM. Orders placed outside these hours will be processed the next business day.

Once your order is shipped, you will receive a tracking number via SMS or WhatsApp. You may contact us anytime for delivery updates.

For shipping inquiries, call us at +254 714 059059 or DM us on Instagram: @xiaomiplanetofficial